What is Hospitality? hosted the LA Metro Chamber

Join the LA Metro Chamber and Restaurant Rockstars’ Roger Beaudoin for this one-hour training targeted at public-facing customer service employees. This interactive session presents the true meaning of hospitality and customer service in any public-facing business.

Team-members will learn: 

• The importance of personality and building relationships with customers
• How to treat every customer as if they were a regular/repeat customer
• How numerous impressions affect customer satisfaction and repeat business
• What customers are seeking when they choose to do business with you
• The dangers and opportunities of online reviews 
• How to anticipate needs before being asked
• How to develop product and business knowledge and suggestive selling techniques 
• Ways to be recognized, heard, and promoted within a business 

Registration is required, as well as a post-seminar survey. 

Attendees will receive training materials and refreshments. 

Limited free, onsite parking is available and parking in the adjacent garage is $1.00 an hour.

Roger is also host of the Restaurant Rockstars Podcast, a 2-time Author, personal restaurant coach and noted industry speaker. Roger is a wealth of experience and insight not only from his own restaurant success, but from interviewing over 300 highly-successful operators, top-Chefs and leaders of cutting-edge Marketing, Product and Technology companies in the hospitality space.